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Privacy Policy

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Effective Date: February 26, 2025

Mentor Park values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform. By accessing or using Mentor Park, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of personal data to provide and improve our services. The data collected includes:

Personal Information

  • Name, email address, and contact details
  • Profile information (profile picture, biography, professional background)
  • Skills, expertise, and mentorship preferences
  • Optional demographic information (if provided)

Usage Data

  • IP address and location data
  • Browser type and version
  • Operating system
  • Time zone and language preferences
  • Pages visited and features used
  • Time spent on platform and interaction patterns
  • Referral source

Payment Information

  • Billing address and tax information (if applicable)
  • Payment method details (processed securely by third-party payment processors like Stripe)
  • Transaction history and payment records
  • We do not store complete credit card numbers on our servers

Communication Data

  • Messages exchanged between mentors and mentees
  • Feedback and reviews
  • Customer support communications
  • Survey responses

Technical Data

  • Device information (type, model, operating system)
  • Session duration and login information
  • Cookies and similar tracking technologies
  • App performance data and error logs

2. How We Use Your Information

Your data is used to:

  • Provide Core Services:
    • Facilitate mentorship connections and scheduling
    • Process payments and manage transactions
    • Support communication between users
    • Verify identity and credentials
  • Improve and Develop:
    • Analyze usage patterns to enhance features
    • Troubleshoot technical issues
    • Conduct research and develop new services
    • Personalize user experience
  • Communications:
    • Send service-related announcements and updates
    • Provide customer support
    • Send marketing communications (with consent)
    • Deliver relevant recommendations
  • Security and Compliance:
    • Ensure platform security and integrity
    • Prevent fraud, spam, and abuse
    • Verify compliance with our Terms of Service
    • Comply with legal obligations and enforce our policies

3. Legal Basis for Processing (for EEA/UK Users)

For users in the European Economic Area and United Kingdom, we rely on the following legal bases for processing:

  • Contractual Necessity: To provide services you’ve requested
  • Legitimate Interests: To improve our services, ensure security, and prevent fraud
  • Consent: For marketing communications and certain types of data processing
  • Legal Obligation: To comply with applicable laws and regulations

4. Data Sharing & Third-Party Services

We may share data with:

  • Service Providers:
    • Payment processors (Stripe)
    • Cloud storage providers
    • Analytics services (Google Analytics)
    • Email and communication tools
    • Customer support platforms
  • Legal Authorities:
    • If required by law, court order, or governmental regulation
    • To protect the safety, rights, or property of Mentor Park, our users, or the public
    • To detect, prevent, or address fraud, security, or technical issues
  • Business Transfers:
    • In connection with a merger, acquisition, reorganization, or sale of assets
    • Users will be notified via email and/or platform notice if ownership changes
  • With Your Consent:
    • Third-party integrations you explicitly authorize
    • Social media platforms (if you choose to link accounts)

We ensure all third parties respect the security of your personal data and treat it in accordance with applicable law. We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

Mentor Park uses cookies and similar technologies to:

  • Essential Cookies: Enable core functionality (cannot be disabled)
  • Preference Cookies: Remember your settings and preferences
  • Analytical Cookies: Track usage patterns and optimize performance
  • Marketing Cookies: Deliver relevant advertisements and measure campaigns

You can manage cookie preferences through:

  • Our cookie consent tool when you first visit the site
  • Your browser settings (though blocking some cookies may impact functionality)

6. Data Retention

We retain your data for as long as:

  • Your account remains active
  • Necessary to provide requested services
  • Required to comply with legal obligations
  • Essential for legitimate business purposes

Specific retention periods:

  • Account information: Until account deletion plus 30 days
  • Payment information: 7 years (tax requirements)
  • Communication data: 2 years after last interaction
  • Technical logs: 90 days

When data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Oppose processing based on legitimate interests
  • Consent Withdrawal: Revoke previously given consent
  • Automated Decision-Making: Contest automated decisions and request human intervention

To exercise these rights, contact us at support@mentorpark.com. We’ll respond to all requests within 30 days.

8. Data Security

We implement industry-standard security measures including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Staff training on data protection practices
  • Incident response procedures

However, no system is 100% secure, and we cannot guarantee absolute security of your information.

9. International Data Transfers

Mentor Park operates globally, which may involve transferring and processing data in countries outside your own. We ensure appropriate safeguards are in place through:

  • EU Standard Contractual Clauses
  • Privacy Shield certification (where applicable)
  • Data Processing Agreements with vendors
  • Limiting transfers to countries with adequate data protection laws

10. Children’s Privacy

Mentor Park is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at support@mentorpark.com.

11. Changes to This Policy

Mentor Park reserves the right to modify this Privacy Policy at any time. We will notify users of significant changes through:

  • Platform notifications
  • Email communications
  • Prominent notice on our website

Material changes will be communicated at least 30 days before implementation, where feasible.

12. Contact Information

For questions or concerns about this policy, data requests, or to report a possible breach:

If you are in the EEA or UK and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.